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Crisis Intervention Services

What is considered a crisis?

A crisis is defined by the person going through it. If a situation exceeds a person’s coping skills, they are in crisis. Crisis services are available to any person in the community. Their insurance or enrollment does not matter. The goal of crisis intervention services is to take care of the immediate crisis. There are also follow up services to help the person in crisis. Crisis intervention services are given in a many settings. These can include:

  • Hospital emergency departments
  • A person’s home
  • Over the telephone
  • Or in any community setting

Crisis services are time limited and may include the following:

  • Screenings
  • Assessments
  • Counseling
  • Medication stabilization and monitoring
  • Observation and follow-up
  • There are also other supportive services to help prevent a future crisis

How do I access crisis services?

All crisis services are accessed by calling NurseWise at 866-495-6735

The NurseWise crisis line

The NurseWise crisis line is available 24 hours a day, 7 days per week by calling 866-495-6735. Telephone Crisis Intervention Services are provided by nurses, behavioral health professionals, behavioral health technicians, and peer and family support specialists.

Peer-operated Warm Line

The Peer Warm line is staffed by trained peers (members with lived experience overcoming mental illness) who provide a friendly voice, and support and help alleviate loneliness and isolation. 1-888-404-5530

Crisis Mobile Teams

Crisis Mobile Teams travel to the place where a person is in crisis to:

  1. Support the person address the crisis
  2. Look at treatment needs and give access to follow-up services