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Member Resources


Our Member Resources section provides Information on the following topics. Click on the link below to go to the topic page

State and Community Resources

Ages & Stages Questionnaire (ASQ)

Description - During the 1-day seminar, participants will learn: 1) The purpose of developmental screening, 2) Each tool's features, 3) How to introduce, administer, score and interpret results of each screening tool.
Schedule - Email Brookes Publishing or call 1-800-638-3775.
Fee - Seminar fee is $2,500 plus travel expenses

AHCCCS Children's Rehabilitative Services Enrollment Unit
(602) 417­-4545

Arizona 2-1-1 Program
Can assist you in finding a place to live, getting food, getting legal support, buying school clothes or other social support, call 211 or visit

Arizona Department of Health Services Bureau of Women's and Children's Health Hotlines
Pregnancy and Breastfeeding:  (800) 833­-4642
Children's Information Center: (800) 232­-1676
Women Infants and Children (WIC): (866) 229-­6561

Arizona Health Care Cost Containment System (AHCCCS) Resources
Verify member eligibility on the AHCCCS website at AHCCCS (State) IVR ­ Maricopa County: (602) 417­-7200
Outside Maricopa County, within Arizona: 1­-800-­331-­5090

Arizona Smokers' Helpline (ASHLine)
Many people have quit smoking through programs by the Arizona Smokers Helpline (ASHLine). The ASHLine has several valuable and no cost resources. If you want more information to help quit tobacco, please call the Arizona Smokers Helpline (ASHLine) at (800) 556-6222, or visit or talk to your PCP. ASHLine also offers information to help protect you and your loved ones from second hand smoke. you can also visit Tobacco Free Arizona Website

Arizona State Immunization Information System (ASIIS)
Arizona State Immunization Information System (ASIIS) is the central database maintained by the Arizona Department of Health Services to record all immunizations administered.

150 N. 18th Avenue, #120
Phoenix, AZ 85007
(877) 491-­5741
Fax: (602) 364-3285

Arizona Early Intervention Program (AzEIP)
Under EPSDT, Medicaid reimburses for services to treat or ameliorate physical and behavioral health disorders, a defect, or a condition identified in an EPSDT screening.  Limitations and exclusions, other than the requirement for medical necessity, do not apply to EPSDT services. These services should be authorized and provided through the AHCCCS Health Plan. The AHCCCS Health Plan should coordinate with AzEIP and notify the AzEIP service coordinator when services are approved by the AHCCCS Health Plan.

HNA’s EPSDT Fax: (844) 266-5339
AzEIP Service Form:
(866) ­295-­9729

Arizona Ombudsman
Phone: (602) 277-7292
Toll Free: (800) 872-2879 (does not work in Phoenix metro area)

Birth to Five Help Line
Southwest Human Development
(602) 266-5976

Cenpatico Integrated Care - Case Management Department
Behavioral Health- email:
Phone: Customer Service 1-866-495-6738

Cenpatico Integrated Care - EPSDT Tracking Form Submission
Copies of EPSDT tracking forms should be submitted to:

Health Net Access
Attn: EPSDT Department
1870 W. Rio Salado Parkway, Suite 2B,
Tempe, AZ 85281   

Cenpatico Integrated Care - Grievance and Appeals Department
333 E. Wetmore Road, Suite 600
Tucson, AZ 85705
Fax: (866) 714-7998

Cenpatico Integrated Care - Provider Relations
Customer Service 1-866-495-6738

Cenpatico Integrated Care - Grievance and Appeals Department
333 E. Wetmore Road, Suite 600
Tucson, AZ 85705
Fax: (866) 714-7998

Cenpatico Integrated Care – Provider Claims Disputes
333 E. Wetmore Road, Suite 600
Tucson, AZ 85705
Fax: (866) 714-7998

Cenpatico Integrated Care - Quality Management Department
Contact the Cenpatico Integrated Care Quality Management (QM) Department for questions regarding the QM program, or medical records documentation standards and audits.

Cenpatico Integrated Care – Fraud, Waste & Abuse Hotline
Phone: (866) 685-8664

Cenpatico Integrated Care - EPSDT Manager
Office: (480) 665-3183
Fax: (844) 266-5339
1870 W. Rio Salado Parkway, Suite 2B
Tempe, AZ 85281

Cenpatico Integrated Care- Pharmaceutical Services
Certain prescription medications require prior authorization. To receive prior authorization, contact Cenpatico Integrated Care Pharmaceutical Services by telephone, fax or mail.
Phone: 866-495.6738
Address: 333 E Wetmore Rd, Suite 500, Tucson, AZ 85705
Fax: 866-399-0929

Cenpatico Integrated Care - Utilization Management Department
The Cenpatico Integrated Care Utilization Management program is designed to ensure members receive timely, medically necessary and cost-effective health care services at the correct level of care. The scope of the program includes all members and network providers. Prior authorization, concurrent review, discharge planning, and retrospective review are the elements of the utilization management process.

Our collaboration with Care Management and our Health Homes is to provide continued discharge planning, care management, and disease management for our members.
Phone: 866-495-6738
Address: 333 E Wetmore Rd, Suite 500, Tucson, AZ 85705

Cenpatico Integrated Care - Customer Service
Phone: (866) 495-6738

Crisis Response Network & SMI Evaluations
5656 E. Grant Road, Suite 300, Tucson AZ  85712-2200 View Map
Administrative office: (520) 727-3005
SMI Determination: (855) 832-2866
Fax: 844-611-4752

DES Program Ombudsman
Phone: (602) 364-2860

Modified Checklist for Autism in Toddlers (M-CHAT)
Location - In-person training is provided the first Tuesday of each month, from 1:00-3:00 PM, by the Southwest Autism Research and Resource Center (SARRC) at 2225 N. 16th Street, Phoenix AZ 85006.

Description - At the conclusion of this presentation, participants will: 1) Describe characteristics of ASDs, 2) Identify screening tools for ASDs, 3) Recognize effective behavioral interventions for ASDs, 4) Indicate community services available for individuals with ASDs, 5) Summarize medical treatments, including medications, for ASDs. Please note: M-CHAT is not approved for the 9 month visit.
Schedule - Contact Sharman Ober-Reynolds at (602) 218-8225.
Fee - Provided for a fee of $50. For an additional cost, trainers can travel to any location statewide.

NurseWise Crisis Services
Available 24 hours a day, 7 days per week. Telephone Crisis Intervention Services are provided by nurses, behavioral health professionals, behavioral health technicians, and peer and family support specialists.
Phone: (888) 404-5530

Parents' Evaluation of Developmental Status (PEDS)
Location - Arizona PediaLearning Resource Center
Description - Users "click through" a slideshow presentation. After the last slide, you will be prompted to complete a post test. Finally, a certificate is generated for you to print for your records.
Schedule - This online training is available 24 hours a day.
Fee - This training is provided by the Arizona Chapter of the American Academy of Pediatrics (AzAAP) for a fee of $30.00.

Vaccines for Children (VFC) Program
The Vaccines for Children (VFC) Program is a federally funded program that provides vaccines at no cost to children who might not otherwise be vaccinated because of inability to pay.
If you have questions, please contact the Arizona VFC Program at:

Women, Infants & Children (WIC)
150 N. 18th Avenue, Suite 310
Phoenix, AZ 85007
CALL 1 (800) 252-5942


Prior Authorizations

Prior Authorization means your doctor has asked permission for you to get a special service or referral. We must approve these requests before the delivery of services. 
Do you need urgent services?

Some medical and behavioral health services may need Prior Authorization.

To learn more, please click here.

Urgent Care

Sometimes you need help right away but it isn't a life-threatening emergency and you do not want to go to the emergency room at the hospital. Cenpatico has providers who can see you right away. Below are some options you can use. You do not need to call or request permission from us. If you have questions, or need help in deciding where to go, please call our customer service department at 866-495-6738 or TDD/TTY at 877-613-2076. Someone is available to help you 24 hours a day, 365 days a year.

Medication Home Delivery

If you need medication home delivery services, please visit for information on receiving your medications at your home, workplace or doctor’s office.

Community Support Groups

Cenpatico is active in the communities we serve. As we have been serving we have come across other groups that share our desire to improve the lives of our communities. To begin searching for Community Supports in your area, browse our list by clicking on Community Resources by County


More Helpful Links

Below are links to some additional information you might find helpful. Please take a look and click on a link to some websites we found contain important and helpful information.

Federal Agencies

State Agencies

Mental Illness and Substance Abuse Information

Professional Organizations