Member Resources


Our Member Resources section provides Information on the following topics. Click on the link below to go to the topic page

Cenpatico Resources

Cenpatico provides crisis services to all community members in our service area. If you or someone that you know is in Crisis please call our 24 hour crisis line at (866) 495-6735 Listed below are other important numbers you may use to contact Cenpatico.

  • Cenpatico Customer Service Line – (866) 495-6738
  • Cenpatico TDD/TTY Line – (877) 613-2076
  • Fraud and Abuse Line – (866) 685-8664

Prior Authorizations

Prior Authorization means your doctor has asked permission for you to get a special service or referral. We must approve these requests before the delivery of services. 
Do you need urgent services?

Some medical and behavioral health services may need Prior Authorization.

To learn more, please click here.

Urgent Care

Sometimes you need help right away but it isn't a life-threatening emergency and you do not want to go to the emergency room at the hospital. Cenpatico has providers who can see you right away. Below are some options you can use. You do not need to call or request permission from us. If you have questions, or need help in deciding where to go, please call our customer service department at 866-495-6738 or TDD/TTY at 877-613-2076. Someone is available to help you 24 hours a day, 365 days a year.

Tobacco Cessation

Many people have quit smoking through programs by the Arizona Smokers Helpline (ASHLine). The ASHLine has several valuable and no cost resources. If you want more information to help quit tobacco, please call the Arizona Smokers Helpline (ASHLine) at (800) 556-6222, or visit or talk to your PCP. ASHLine also offers information to help protect you and your loved ones from second hand smoke. you can also visit Tobacco Free Arizona Website.

Medication Home Delivery

If you need medication home delivery services, please visit for information on receiving your medications at your home, workplace or doctor’s office.

Community Support Groups

Cenpatico is active in the communities we serve. As we have been serving we have come across other groups that share our desire to improve the lives of our communities. To begin searching for Community Supports in your area, browse our list by clicking on Community Resources by County

Helpful Links

Below are links to some additional information you might find helpful. Please take a look and click on a link to some websites we found contain important and helpful information.

Federal Agencies

State Agencies

Mental Illness and Substance Abuse Information

Professional Organizations