SMI Eligibility Determination

Sometimes a member’s treatment team will advise that the member needs to undergo a screening for SMI funding. This was done by Cenpatico before but will now be done by a statewide vendor named Crisis Response Network (CRN). This change will start on 10/1/2015. We understand that this can be a hard process and we encourage members to call our Customer Service line with any questions they may have at: 866-495-6738.