Provider Support Email Addresses

E-mail Address

Department

When to Utilize

azdeliverables@cenpatico.com

Network Management

Deliverable inquiries, submissions and correspondence

CAZBHUMIPConcurrentReviews@cenpatico.com

Medical Management

Submission of Concurrent Reviews

CAZClaims@cenpatico.com

Business Solutions

Inquiries or requests for technical assistance regarding claims issues

CAZComplaints@cenpatico.com

Medical Management

Submission of complaint information, general inquiries regarding the complaint process

CAZCoordinationCare@cenpatico.com

Clinical Services

Submission of issues negatively impacting an individual member's coordination of care and/or access to timely and appropriate care

CAZContracts@cenpatico.com

Network Management

Inquiries regarding contract questions and correspondence

CAZCorrectiveActions@cenpatico.com

Network Development

Submission of provider CAPs and supporting evidence, requests for CAL/CAP extensions, and requests for CAL/CAP Training

CAZCredentialing@cenpatico.com

Business Solutions

Inquiries regarding credentialing applications, requests for credentialing updates, Tax ID #'s, license information, and insurance information

CAZCulturalAffairs@cenpatico.com

Cultural Affairs

Cultural/Linguistic inquiries, inquiries regarding deliverables (Cultural Competency Plan and/or Language Services Report/Language Proficiency)

CAZFWA@cenpatico.com

Compliance

Submission of Fraud, Waste Abuse (FWA) issues

CAZGrievanceandappeals@cenpatico.com

Medical Management

Submission of Grievances and Appeals

CAZHousing@cenpatico.com

Network Development

Submission of housing referral packets, inquiries the housing referral process, coordination of care issues or member concerns regarding housing

CAZIndividualFamilyAffairs@cenpatico.com

Individual and Family Affairs

Submission of Applications for Governance Board Membership and OHR & Special Assistance correspondence

CAZIntegratedCM@cenpatico.com

Medical Management

Submission of requested information by the Care Management/Care Coordination team in regards to Member issues or status

CAZMembership@cenpatico.com

Business Solutions

Inquiries regarding demographics and eligibility

CAZMemberTransfers@cenpatico.com

Business Solutions

Member RBHA and Plan transfers in and out, coordination with the other RBHAs and Acute plans to transfer members

CAZNetworkDev@cenpatico.com

Network Development

Inquiries regarding the network and reporting network gaps

CAZPharmacy@cenpatico.com

Medical Management

Submission of medication prior authorization requests and other pharmacy requests

CAZPotentialProvider@cenpatico.com

Network Development

Submission of paperwork by potential new providers

CAZPrivacy@cenpatico.com

Compliance

Requests for medical records, reporting of any breach of PHI